Escalation Policies

Ensure critical incidents are acknowledged immediately with multi-step escalation paths and smart routing.

Database Outage Escalation

Triggers when Database monitors fail

1

Immediately

Primary On-Call
Email
#alerts-database
2

If unacknowledged after 5 minutes

Secondary On-Call
Voice Call
SMS
3

If unacknowledged after 15 minutes

CTO
Voice Call
Email
SMS

Never Miss a Critical Alert

Flexible routing ensures that when things break, the right people know instantly.

Multi-channel Delivery

Route alerts via Voice, SMS, Email, Slack, Teams, or Webhooks simultaneously.

Time Delays

Give responders time to acknowledge before alerting the next person in the chain.

Condition-based Routing

Send high-priority DB alerts to one team, and marketing site alerts to another.

Repeat Policies

Automatically loop through the escalation chain until the incident is acknowledged.

Ready to improve incident response?

Set up reliable escalation paths and protect your team's sleep.

Create Your First Policy