Escalation Policies
Ensure critical incidents are acknowledged immediately with multi-step escalation paths and smart routing.
Database Outage Escalation
Triggers when Database monitors fail
1
Immediately
Primary On-CallEmail
#alerts-database
2
If unacknowledged after 5 minutes
Secondary On-CallVoice Call
SMS
3
If unacknowledged after 15 minutes
CTOVoice Call
Email
SMS
Never Miss a Critical Alert
Flexible routing ensures that when things break, the right people know instantly.
Multi-channel Delivery
Route alerts via Voice, SMS, Email, Slack, Teams, or Webhooks simultaneously.
Time Delays
Give responders time to acknowledge before alerting the next person in the chain.
Condition-based Routing
Send high-priority DB alerts to one team, and marketing site alerts to another.
Repeat Policies
Automatically loop through the escalation chain until the incident is acknowledged.
Ready to improve incident response?
Set up reliable escalation paths and protect your team's sleep.
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